GDPR
This GDPR Policy explains how we process information responsibly and transparently when providing online services, and outlines your rights in relation to such processing.
1. Scope of This Policy
This policy applies to all information processing activities that occur when you access, browse, or use our website. We provide products and services exclusively through online channels and do not engage in any offline sales or service activities.
2. Core Principles of Information Processing
We process information in accordance with the principles of lawfulness, fairness, transparency, and necessity. Information is processed only to the extent required to support website operations, fulfil orders, and improve service quality. Appropriate measures are implemented to ensure information security.
3. Purposes of Information Collection and Use
During your use of our website, information may be processed for the following purposes:
Supporting order processing and after-sales services;
Ensuring the stability and security of website functions;
Responding to enquiries or service requests;
Improving website structure and overall user experience.
4. Information Storage and Protection
Information is retained only for a reasonable period necessary to achieve its intended purposes. We apply technical and organisational security measures to prevent unauthorised access, disclosure, or improper use of information.
5. User Rights
You have the following rights in relation to information concerning you:
The right to confirm whether information relating to you is being processed;
The right to request correction or updating of inaccurate information;
The right to request deletion of relevant information where legally applicable;
The right to withdraw previously given consent within reasonable limits.
If you wish to exercise any of these rights, please contact us using the details provided at the end of this policy.
6. Legal Basis for Information Processing
We process information in accordance with GDPR requirements and based on the following legal grounds:
Performance of a contract, for processing orders and providing purchased services;
Explicit consent, for newsletter subscriptions and related communications;
Compliance with legal obligations, including tax, accounting, and regulatory requirements;
Legitimate interests, for improving user experience and preventing improper or unlawful activities.
7. Policy Updates
We may update this GDPR Policy from time to time to reflect changes in our operations or services. Any updates will be published on this page and will take effect from the date of publication.
8. Contact Information
We are always happy to assist you with any questions about our products, orders, or services. Our customer support team is committed to providing clear, timely, and professional assistance.
Contact Address: 3454 ELY AVE # 1,BRONX,NY 10469,United States
Customer Service Phone: +1 (914) 218-4369
Customer Service Email: contact@tavivella.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)