Payment Process

 

1. Order Placement Process
When selecting products on our website, you may add items to your shopping cart and proceed to the checkout page. Before submitting your order, you may review and confirm product details, quantities, prices, and delivery information to ensure accuracy.

2. Price Display and Confirmation
All prices displayed on the website are clearly shown prior to payment confirmation. During checkout, the total amount payable will be presented, including all applicable taxes and related fees. No additional charges will be applied beyond the amount confirmed on the checkout page.

3. Payment Methods
Payments are securely completed using supported bank card methods. After payment details are submitted, transactions are processed through encrypted channels to ensure the security of payment information.

4. Payment Verification
Once payment has been submitted, the order will enter the verification stage. Upon successful verification, the system will generate an order confirmation. You will receive confirmation details including the order number and a summary of the payment.

5. Order Processing Time
After payment confirmation, the order will enter the preparation stage for processing. Standard orders typically begin processing within 1 to 3 business days. Processing timelines will be clearly communicated and aligned with our shipping arrangements.

6. Payment Issues and Resolution
If a payment attempt fails or is interrupted, the order will not be completed. If you encounter any issues during the payment process, you may attempt payment again or contact us for assistance.

7. Payment Records and Communication
We retain payment records to support order management and customer enquiries. Confirmation messages related to payment and order status will be sent using the contact details provided during checkout.

8. Information Security
Appropriate technical measures are implemented during processing to protect payment-related information. Such information is used solely for order completion and necessary administrative purposes.

9. Contact Information

We are always happy to assist you with any questions about our products, orders, or services. Our customer support team is committed to providing clear, timely, and professional assistance.

Contact Address: 3454 ELY AVE # 1,BRONX,NY 10469,United States

Customer Service Phone: +1 (914) 218-4369

Customer Service Email: contact@tavivella.com

Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)