Shipping policy
1. Delivery Area
At present, delivery services are available only within the United Kingdom. Shipping to locations outside the UK is not supported.
2. Shipping Fees and Charges
Orders with a total value of £70 or more qualify for free shipping.
Orders with a total value below £70 are subject to a flat shipping fee of £7.99.
All applicable taxes and related charges are included in the product prices. No additional fees will be charged beyond the total amount displayed on the order page.
3. Order Cut-Off Time
Our standard order processing hours are from 08:00 to 18:00 GMT.
Orders placed before 18:00 will begin processing on the same business day.
Orders placed after 18:00 will begin processing on the next business day.
Orders placed on non-working days will be processed on the next available business day.
4. Order Processing Time
Once an order is confirmed, processing and preparation for dispatch typically take 1 to 3 business days.
5. Estimated Delivery Time
After dispatch, the estimated overall delivery time is approximately 5 to 8 business days. Actual delivery times may vary depending on the delivery address and logistics conditions.
6. Shipping Carriers
To ensure reliable and timely delivery, we work with the following logistics carriers:
SEUR
Royal Mail
PackLink
7. Order Tracking
After your order is successfully placed, you will receive a confirmation email containing your order number, payment details, and carrier information. You may visit the order tracking page on our website and enter the email address or phone number used at checkout, along with the order number, to view the latest order status.
8. Responsibility Statement
Damage or loss during transit: If your order is damaged or lost during transportation, please contact us promptly so that we can assist with verification and resolution.
Delivery modifications or cancellations: Requests to modify or cancel delivery after dispatch will be handled based on the actual status of the order.
Delivery address responsibility: Please ensure that the delivery address provided is accurate and complete. Issues arising from incorrect address information will be handled according to the specific circumstances.
9. Delivery and Inspection Notice
Upon receipt, please check the external packaging for any damage. If any issues are identified, we recommend recording them immediately and contacting us for further assistance.
10. Contact Information
Contact Address: 3454 ELY AVE # 1,BRONX,NY 10469,United States
Customer Service Phone: +1 (914) 218-4369
Customer Service Email: contact@tavivella.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)