Order Cancellation Policy
This Order Cancellation Policy is intended to explain the applicable conditions, procedures, and refund arrangements related to order cancellations, helping you clearly understand how different situations will be handled.
1. Order Cancellation Conditions
To ensure efficient order processing, order cancellations are subject to the following conditions.
Orders may be cancelled within 48 hours of placement, provided that the order has not yet been shipped.
If more than 48 hours have passed since the order was placed, or if the order has already been shipped, cancellation will no longer be possible.
For orders that cannot be cancelled, you may contact us after delivery to apply for a return and refund.
2. Order Cancellation Procedure
If you wish to request an order cancellation, please follow the steps below.
Contact our customer service team by email or phone to submit a cancellation request, and provide your order number, proof of payment, and any other required information.
Our customer service team will review your request as soon as it is received.
If the request is approved, we will notify you promptly and arrange the refund accordingly.
3. Refund Process
Once an order cancellation is successfully processed, refunds will be handled as follows.
Refund method: Refunds will be issued to the original payment method used at checkout, including Visa and MasterCard.
Refund timeframe: Depending on the processing efficiency of the issuing bank, refunds are expected to be credited within 1–5 business days.
If you do not receive your refund within the expected timeframe, please contact us for assistance.
4. Contact Information
If you have any questions regarding order cancellations or refunds, please feel free to contact our customer service team.
Contact Address: 3454 ELY AVE # 1,BRONX,NY 10469,United States
Customer Service Phone: +1 (914) 218-4369
Customer Service Email: contact@tavivella.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)