Terms of Service
1. Introduction and Scope
This Service Policy applies to all activities carried out while using our online services, including browsing the website, placing orders, making payments, and interacting with our online services. All products and services are provided exclusively through online channels. No offline sales or offline services are offered.
2. User Accounts and Website Responsibility
When using our website, you are responsible for ensuring that all information you provide is true, accurate, and complete. We are responsible for maintaining the normal operation and basic security of the website. In the event of temporary service interruptions caused by uncontrollable factors, we will take reasonable measures to restore service as soon as possible.
3. Product Information, Availability, and Pricing
We make reasonable efforts to ensure that product descriptions, stock availability, and pricing information displayed on the website are accurate and clear. We reserve the right to correct or update such information where necessary due to system updates or other circumstances.
4. Orders and Payment
An order is considered confirmed once payment has been successfully completed. Payment confirmation is a necessary condition for order processing, and subsequent services will be carried out in accordance with established procedures.
5. Delivery Terms
Delivery is available only within the United Kingdom. After payment confirmation, orders are recorded and enter the preparation stage. The standard processing time is approximately 1 to 3 business days. Once preparation is complete, parcels are handed over to designated logistics carriers for delivery.
The estimated overall delivery time is typically 5 to 8 business days, although actual delivery times may vary depending on the delivery address and order volume.
To ensure service quality and delivery reliability, we work with logistics carriers including SEUR, Royal Mail, and PackLink.
Orders with a total value of £70 or more qualify for free shipping. Orders below this amount are subject to a flat shipping fee of £7.99. All applicable taxes and related charges are included in the product prices. For the most up-to-date delivery information, please refer to our Shipping Policy.
6. Order Cancellation
Order cancellation requests may be submitted within 48 hours of payment confirmation, provided that order preparation has not started and the parcel has not been handed over to the carrier. Once an order enters the preparation stage or has been dispatched, cancellation is no longer possible. In such cases, you may apply for a return after receiving the goods in accordance with the Order Cancellation Policy.
7. Returns and Exchanges
Within 30 days from the date of delivery, you may apply for a return or exchange if the product has visible defects, quality issues, significant colour differences, abnormal odours, or does not match the order information. Full terms, conditions, and procedures are set out in our Returns and Exchanges Policy.
8. Refund Policy
Refunds are processed in accordance with the applicable conditions and procedures. Details regarding refund methods and estimated processing times are provided in the Refund Policy.
9. Dispute Resolution and Governing Law
We comply with applicable UK laws and regulations, including GDPR. Any disputes arising from the use of our services shall first be resolved through amicable consultation. We reserve the right to update this policy and will notify users of any relevant changes.
10. Privacy and Data Protection
We take your privacy seriously and handle personal data responsibly. Details regarding data collection, use, and protection are set out in our Privacy Policy.
11. Intellectual Property
All content displayed on the website, including text and images, is protected by applicable laws. Unauthorised use, reproduction, or distribution is prohibited.
12. Limitation of Liability
To the extent permitted by law, we shall not be liable for indirect losses arising from non-direct causes. Liability will be assessed based on the specific circumstances.
13. Amendments to the Service Policy
We may update this Service Policy from time to time to reflect operational needs. Any changes will be published on this page and will take effect from the date of publication.
14. Contact Information
Contact Address: 3454 ELY AVE # 1,BRONX,NY 10469,United States
Customer Service Phone: +1 (914) 218-4369
Customer Service Email: contact@tavivella.com
Online Hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Europe/London, GMT/BST)